Returns & Exchanges

At The Derma Co, we strive to ensure your skincare journey is seamless, offering a hassle-free 7-day return policy for products that are damaged, defective, or incorrect upon arrival. Please ensure all items remain in their original packaging with the invoice to facilitate a smooth processing experience.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return within 7 days of delivery.

• 2.
  Quality Verification

  Upload clear images of the product, including the batch number and the issue (damage/leakage), for our dermatological quality team to review.

• 3.
  Reverse Pickup

  Once approved, we will arrange a free reverse pickup from your address; please ensure the product is sealed and includes all original tags.

• 4.
  Refund Processing

  After the product reaches our warehouse and passes inspection, your refund will be credited to your original payment method or wallet within 5-7 business days.